Back to home

Privacy Policy

Last updated July 25, 2026

This Privacy Policy explains how Reliable, a product of Ziloris("we", "us"), handles information when you use our website, dashboard, SDKs, and mobile app (together, the "Services").

1. Information we collect

We collect three kinds of information:

  • Account information. When you sign up we store your email address and the details needed to operate your account and projects.
  • Telemetry you send us. Our SDKs capture the signals you choose to enable from your own applications: errors, Web Vitals, user interactions, network and WebSocket activity, and session context. You control what is captured through sampling and privacy settings in the SDK.
  • Newsletter sign-ups. If you enter your email in our "Stay updated" form, we store that email so we can send you product updates. You can unsubscribe at any time.

2. How we use information

  • To provide, maintain, and improve the Services.
  • To display your telemetry back to you in the dashboard.
  • To page the engineers you configure when incidents occur.
  • To send product updates you have subscribed to.
  • To secure the Services and prevent abuse.

3. Data you send through the SDK

You are responsible for the data your applications send to us. We recommend using the SDK's privacy controls to avoid sending sensitive personal data, and to scrub or mask fields before they leave the browser. We process this data on your behalf to provide the Services.

4. Sharing

We do not sell your data. We share information only with service providers that help us run the Services (for example, transactional email delivery and cloud hosting), and only to the extent needed to operate. We may disclose information if required by law.

5. Retention

We retain telemetry according to your plan's retention window, and account and newsletter data for as long as your account or subscription is active. You can request deletion of your data at any time.

6. Your choices

  • Unsubscribe from the newsletter using the link in any email we send.
  • Request access to, correction of, or deletion of your data.
  • Adjust what the SDK captures through its configuration.

7. Contact

Questions about this policy or your data can be sent to our team. We will respond within a reasonable time.