Engineers App
The Reliable Engineers App
A mobile app for the people on the other end of the page, engineers who need to be woken up at 3am when production breaks. Receive incidents, acknowledge them, and triage on the go.
Android only at v1
What the app is for#
The Engineers app is the responder side of Reliable. Customers integrate the Frontend SDK on their site; the SDK reports errors; the paging engine decides who is on-call; this app is what wakes that person up. It's not a configuration tool, admins configure rotations and policies from the web dashboard. This app is for engineers who are on the receiving end of those decisions.
Day-to-day, an engineer uses the app to:
- Get paged on critical incidents, full-screen takeover, alarm sound, big ACKNOWLEDGE button.
- Browse the incident feed, drill into a specific incident, see the full activity trail.
- Acknowledge, resolve, reopen, or add a note to an incident.
- Check who's on-call right now and when their next shift is.
- Receive quiet update notifications when AI reclassifies an incident's severity.
The four screens#
Overview
Active incident count, latest incident, system health pulse, at-a-glance status across your project.
Incidents
Every incident in your project. Filter by status, acknowledge / resolve / reopen, append notes to the activity trail.
Schedule
Who's on-call right now (with countdown), your next shift, upcoming team rotation.
Profile
Read-only profile + sign out. Channels / rotation / preferences are admin-managed from the dashboard.
Engineer vs admin, who controls what#
The single most common confusion at onboarding: engineers don't configure their own rotation. The app is intentionally a thin responder client. Anything that affects who gets paged when lives in the dashboard.
| Concern | Who owns it | Where |
|---|---|---|
| Who is on shift at time T | Admin | Dashboard → On-call → Schedules |
| Severity bypass policy | Admin | Dashboard → Settings |
| Tier / policy targeting | Admin | Dashboard → Engineers |
| Notification channels | Admin (FCM token auto-registered) | Dashboard → Engineers → Manage Channels |
| Acknowledge / resolve / reopen / note | Engineer | Mobile app |
The principle